Matcha is sensitive to air, light, heat, and moisture. To keep it fresh:

• Reseal the pouch or tin tightly after every use
• Store in a cool and dry place away from direct sunlight
• For longer freshness, you may keep it in the refrigerator, but always let the container sit at room temperature before opening to prevent condensation

Unopened matcha typically stays fresh for 12–18 months from the production date. Once opened, we recommend consuming it within 1–2 months for the best flavor, aroma, and vibrant green color.

Refrigeration is optional but recommended if you won’t consume it quickly. Always keep the container airtight and dry. If you refrigerate, let it reach room temperature before opening to avoid moisture forming inside.

Matcha is sensitive to oxygen and light. Over time, it may lose its bright green color and taste slightly more bitter. This is a natural process of oxidation and does not mean it is unsafe but it does indicate that the matcha is past peak freshness.

Yes, we supply cafes, restaurants & specialty shops across the Philippines. We have a minimum order quantity (MOQ) for bulk Matcha purchases & wholesale pricing is available upon request. For inquiries, please email us at yumenomatchaecom@gmail.com

• Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
• To request a cancellation, please email us at yumenomatchaecom@gmail.com with your order number and full name.
• Once your order has been packed or dispatched, cancellations can no longer be accommodated.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation. Please note that weekends and holidays are not counted as business days

Shipping Confirmation

• Once your order has been shipped, you will receive an email notification with tracking details so you can monitor your delivery

Estimated Delivery Time

• Metro Manila: 1-3 business days
• Provincial Areas: 3-5 business days
  

While we strive to deliver orders promptly, delays may occur due to:

 • Courier scheduling or service disruptions

 • Severe weather conditions or natural disasters

 • Unforeseen events beyond our control

We kindly ask for your understanding in such cases, as these delays are outside our responsibility.

 • Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

 • Shipping fees are calculated at checkout and are shouldered by the customers.